Trust & Security
This page is maintained by the Hive-Evo team to answer common questions about how we protect your account, your lessons, and your data. It describes our current practices and the platform features we have enabled — it is not an independent certification or audit, and security is a shared responsibility between Hive-Evo, the platforms we build on, and the members who use the service.
Accounts & access
Hive-Evo accounts use email and password authentication with mandatory email verification before sign-in. Roles (student, tutor, admin) are stored server-side and enforced on every request. Students and tutors can block each other at any time, which immediately hides their profiles and cancels active lessons between them.
Data we collect
We only collect the information needed to run the platform: account details (name, email, country, time zone), profile content you choose to publish, lesson bookings, payment metadata for online payments processed by Paystack, and lesson reports. We never sell your information.
Platform & hosting
Hive-Evo runs on Lovable Cloud with managed Postgres, row-level security on every user-facing table, and HTTPS for all client traffic. Online lessons run inside Whereby rooms; host meeting URLs are server-restricted and never exposed publicly.
Subprocessors & integrations
We use Lovable Cloud (database, auth, edge functions, storage), Whereby (online lesson rooms), Paystack (online payments for tutors who opt in), Resend (transactional email from notify.hive-evo.com), Plausible (privacy-friendly analytics), and Meta (advertising pixel — only with your consent).
Cookies & analytics
We use essential cookies for authentication and a privacy-friendly analytics tool (Plausible) that does not track you across sites. Marketing cookies (Meta Pixel, used to measure our advertising) load only if you choose "Accept all" in our cookie banner — you can change your choice at any time via "Cookie preferences" in the footer. See our Cookie Policy for details as it is finalised.
Retention & deletion
Your profile and lesson history are kept while your account is active. You can request deletion of your account by contacting us; we retain a minimum set of records (e.g. invoices) where required by law.
Reporting issues
Found something that looks like a security issue, or want to make a privacy request? Email support@hive-evo.com and we will respond as quickly as we can. Use the in-app Report button to flag misconduct between users.
Contact
Security or privacy questions: support@hive-evo.com. For general help, visit our Contact page.
Last updated: launch baseline.